If you lack IT skills, have a disability, or other circumstances prevent you from using the digital self-service, the Department of Civil Affairs can grant an exemption. The agency can also grant an exemption if you live abroad and do not have a MitID.
In special cases, the agency may accept an application for legal aid in a way other than through the digital self-service. This applies if the case is of such a nature or complexity that it is more practical to process it differently.
If the Department of Civil Affairs receives an application for legal aid that was not submitted via the digital self-service, we may reject the application. This means that we will not process the application and you will need to reapply digitally. If your application is rejected, you will be notified and provided with guidance.
To apply for an exemption, you can contact the Department of Civil Affairs at phone number 3392 3334, via digital post, email to civilstyrelsen@civilstyrelsen.dk (non-secure email), or by post to Civilstyrelsen, Toldboden 2, 2nd floor, 8800 Viborg.